Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1m8m

IT Service Desk Analyst Level 2
Deliver advanced support across infrastructure and endpoint systems.
The IT Service Desk Analyst Level 2 plays a critical role in maintaining operational continuity by resolving complex technical issues and ensuring seamless system performance.
This position directly impacts business productivity across global clients while offering a long‐term career with Emapta, designed for professionals seeking stability, growth, and meaningful technical progression.
Snapshot
5 days work week
20 vacation days in total
Fully‐customized Emapta laptop and peripherals
Direct exposure to our clients
Diverse and supportive work environment
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit /)
Ideal Candidate
A technically skilled professional who thrives in resolving complex IT issues, values structured environments, and communicates effectively with both users and technical teams.
You are proactive, service‐oriented, and capable of handling multiple priorities while maintaining high service standards.
Qualifications
Bachelor's degree in Information Technology, MIS, or a similar program, or equivalent work experience
At least 2 to 4 years of experience in a similar capacity
Background in five or more of the following: Microsoft Internet Explorer, Office, and Outlook; Windows Server ********* support and administration; Microsoft IIS, ISA, or Exchange; Active Directory ***********; Microsoft SQL Server *********; Local Area Networks (Cisco or 3Com); Wide Area Network; Cloud platforms such as Microsoft Azure or AWS; TCP/IP networking; PowerShell and VBScript; RMM and MDM tools for remote management and deployment; ITIL experience and certification is an advantage; Additional language skills at a technical level is an advantage; Experience with MSP automation tools such as Autotask or ConnectWise




Understanding and experience in delivering technologies such as: Microsoft technologies including Office 365, Active Directory, Exchange, and Windows Server; SQL databases including MSSQL, MySQL, and PostgreSQL; Server administration including builds, setup, support, antivirus, and virtual environments; Relational databases, data warehousing, markup languages, and web technologies
Ability to perform light hand activity work at a computer station in an office environment
Good command of oral and written English
Strong interpersonal communication skills and professional demeanor
Ability to perform technical diagnosis and analysis
Assertive and resourceful approach to problem‐solving
Ability to engage with internal teams and external stakeholders
Versátil attitude with broad IT knowledge
Willingness to work rotating shifts as needed
Responsibilities
Technical Support
Diagnose and resolve complex issues for desktops, laptops, and peripherals
Provide remote and onsite support for hardware, software, and network connectivity
Manage device configurations, operating system updates, and security compliance
Escalate unresolved issues to higher‐level teams and ensure resolution
Support VPN, LAN, Wi‐Fi connectivity, and endpoint security configurations
Log, track, and resolve tickets within defined SLAs using ITSM tools
Document troubleshooting steps and resolutions accurately
Communicate ticket status and timelines proactively to users
Asset & Configuration Management
Deploy and configure IT equipment for new hires and replacements
Maintain accurate inventory records and ensure compliance with asset policies
Collaborate with Global Technology Services teams to resolve issues
Recommend process improvements to enhance service delivery and user experience
Other Responsibilities
Perform administrative, operational, and project‐related tasks as assigned
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1m8m

📌 It Analyst (Bilingual) (Bogotá)
🏢 Emapta Global
📍 Bogotá