Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1n18

Professionally manage multiple communication channels to engage with and resolve staff queries and concerns (Phone – Chat – E-mail).
Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and supportKnow how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.Maintaining excellent standards of integrity, professionalism and confidentiality at all times,



challenging those whose behaviors are not reflective of Concentrix culture and valuesMaintain strong relationships with PSBPs and PS COEs within your realm of responsibilityFacilitate timely and effective resolution of the concern or query in collaboration with other SMEs as necessary and stay connected with the escalation until resolution has been confirmed.Facilitate the creation of a case if the employee has not already done so, where appropriateIdentify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions.Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.Understand the weekly and monthly PSC reports.Required to take phone calls in English.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1n18

📌 Associate, People Solutions Center (Medellín)
🏢 Concentrix
📍 Medellín