Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1ndw
The Central Representative will interact with, and be the liaison for, both current and potential customer.
Keeping customer satisfaction is at the core of every decision and behaviour.
Must speak fluent English.Position DutiesMaintain compliance with all call center policies and proceduresManage large amounts of inbound and outbound calls in a timely mannerAnswer inbound referrals from multiple sourcesFollow communication "scripts" based on identification of customers' needsClose calls by setting appointmentClarify information,
research every issue and provide solutionsMastery of multiple product linesRequired Skills (What you must have)0-3 years' experience in a call centerHave good telephone skillsWillingness to adapt and continuously learn new information/systemsBe detail oriented and task focused to ensure all policies and procedures are followedDesired Skills (what we would like you to have)Excellent English (C1)Previous experience with Personal Injury and/or Medical CentersFamiliarity with CRM systems and practicesBe success-driven and metrics focusedExtreme compassion to help those in needHave excellent verbal and written communication skillsBe organized and professionalPositive attitudeEducationBachelor's (preferred)ExperienceCustomer Support: 2 years (preferred)
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1ndw