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Location: Bogota, Colombia (In-Person Only)Job Type: Full-Time (42 hours/week)Languages Required: Fluent English & Spanish (spoken and written)About the RoleWe are a fast-growing medical spa company based in the United States, and we are building an in-house team in Bogota.
We are looking for reliable, professional, and friendly bilingual customer service representatives to work from our headquarters.This is an on-site, full-time position focused on customer service, appointment booking, lead follow-up, and administrative support.Work Schedule42 hours per week3 full shifts (open to close)1 half-day shiftFixed schedule once assignedWeekend availability may be requiredResponsibilitiesCustomer Service (Existing Members)Answer inbound calls, texts, and messagesHelp clients book, reschedule, and confirm appointmentsAnswer questions about services, memberships, and paymentsProvide a friendly,



professional experience at all timesFollow up with clients who missed appointments or need supportLead Follow-Up (Sales Support)Call and text new leads from our marketing campaignsAnswer questions and help leads book their first appointmentFollow scripts and booking guidelinesUpdate lead status accurately in our CRM systemAdministrative TasksUpdate client notes and recordsAssist spa managers with daily admin tasksHandle basic reporting and task follow-upsSupport multiple spa locations remotelyRequirementsFluent English and Spanish (required)Strong phone and text communication skillsProfessional, calm, and friendly attitudeComfortable making outbound callsGood computer skills and fast typingOrganised and detail-orientedAble to work on-site in MedellínCustomer service, call center, or sales experience is a plusCompensation$800 USD base salary per monthUp to $400 USD in performance bonusesTotal potential: up to $1,200 USD/monthBonuses based on: Booking performance
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1nfv

📌 Bilingual Customer Service (Usaquén) (Bogotá)
🏢 Dolce Medical
📍 Bogotá