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About the role
Our Financial Crime team blends regulatory expertise with data‐driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers.
In a fast‐moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.
We're looking for a Financial Crime Analyst to manage our enhanced due diligence processes.
You'll meticulously verify identities and documents and analyse complex financial crime cases to keep our platform compliant and safe from financial crime.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
What you'll be doing
Conducting deep‐drive reviews of KYC documents through complex data points, ensuring every customer profile is valid and complete
Evaluating international identity and residency documents, using country‐specific knowledge to confirm authenticity and service eligibility
Identifying fraudulent patterns and suspicious documentation
Upholding strict AML and CTF regulations,
ensuring all back‐office processes meet general legal standards and company commitments
Collaborating with global teams to resolve onboarding bottlenecks and fix systemic disruptions behind the scenes to maintain a smooth customer journey
What you'll need
Fluency in English and Spanish (C1+ level)
Excellent communication and writing skills
1+ years of experience in customer support
Good investigation skills
The ability to multitask, work well under pressure, and within tight time frames
A willingness to work different shifts
The ability to collaborate with multiple compliance teams in a dynamic, international environment
Great numeracy and IT skills
To be able to work from the Bogota office
Nice to have
Experience in a high‐volume, metrics‐driven customer support role (e.g., meeting daily/weekly targets for response time and resolution)
Direct experience or comprehensive training in basic anti‐money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1p6l