Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1qg4

ResponsibilitiesBe customer obsessed.Manage each call interaction with our customers' satisfaction as your number one priority.Identify customers' needs, clarify information, research every issue and provide solutions.Inform customers by explaining procedures; answering questions; providing information.Always provide correct information to the customer.
Listen carefully to understand the true customer question.Show empathy and respect with each customer interaction.




We talk with a smile on our face.RequirementsHigh School diploma or equivalent required.Experience in banking or fintech campaigns.Passion for delivering a stand‐out customer experience.Excellent verbal and written communication skills.Ability to ask probing questions and problem resolution skills.Ability to follow instructions for specific customer resolutions tasks.Ability to work within a high‐pressure environment and maintain a positive interaction for the customer.Intermediate proficiency with PC navigation while providing exceptional customer service.Ability to read, write, speak and understand the ENGLISH language in a business environment (85% - 90%).
Adaptable with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1qg4

📌 Agente Call Center Bilingüe (Bogotá)
🏢 Ubiquity Global Services
📍 Bogotá