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Job InformationNumber: WEBCO-***********Job function: Technical Service & SupportJob type: Full-timeLocation: Bogotá- Latam DistributionCountry: ColombiaAbout the PositionWerfen es una empresa familiar e innovadora fundada en **** en Barcelona, España.
Somos un líder mundial en diagnósticos especializados en las áreas de Hemostasia, Diagnóstico de Cuidados Agudos, Transfusión, Autoinmunidad y Trasplante.
A través de nuestra línea de negocio de fabricación de equipos originales (OEM), investigamos, desarrollamos y fabricamos ensayos y biomateriales personalizados.
Operamos directamente en 30 países y en más de 100 territorios a través de distribuidores.
Nuestras oficinas centrales y centros tecnológicos se encuentran en Europa y los Estados Unidos, y nuestra fuerza laboral es de más de ***** personas.ResponsibilitiesTrainingDevelop and execute an annual training plan aligned with business and regional needs.Coordinate, manage, and prioritize training requests from distributors.Ensure availability, quality,



and consistency of training materials.Maintain accurate and detailed records of all training activities.Second Level Technical SupportEnsure effective management of second level support cases through established support channels.Provide technical guidance and advisory support to distributor Application Specialists.Ensure distributor Application Specialists are equipped with the necessary tools, resources, and documentation to perform their activities locally.Installations and ValidationSupport and supervise first installations per instrument model in each country.Lead and support installations for large or strategic projects as required by the business.Lead validation and verification activities at customer sites, in collaboration with distributors.Ensure full compliance with performance specifications, quality requirements, and applicable regulatory standards.
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📌 Master Field Application Specialist (Bogotá)
🏢 Werfen
📍 Bogotá