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Company DescriptionVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters — to you, to your community, and to the world.Progress starts with you.Essential FunctionsConsistently provide an exceptional, pleasant and courteous service to all End UsersProvide 2nd level support for escalated workstation and mobile related issues and requestsProvide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing,



and AV equipment and escalating when appropriate.Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properlyEffectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issuesPrioritize incidents and complaints to ensure all SLOs are meetMaintain incident records and resolution detail utilizing ITSM Ticketing tool, Service NowConsult sr. technicians and utilize all technical resources to solve customer problemsEscalate or work in tangent with appropriate support specialists or support groups on unresolved issuesEscalate hardware repairs to third party providers as neededEffectively communicate both verbally and in writing with management to express ideas in order to make informed decisionsInstallation of workstation, telephony, and mobile hardware/software as requiredProvision and prepare workstations using standard imagesSetup and install new workstations, loaners and other workstation related
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1t9z

📌 Work Station Support Associate (Bogotá)
🏢 Visa
📍 Bogotá