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Flex is a integral leader in strategic technical support and AI‐driven tools, dedicated to innovation, customer success, and teamwork.
We partner with Fortune 500 companies and are growing quickly.
Now, we're looking for a sharp, customer‐savvy Technical Support Engineer (Level 2/3) to join our Customer Support Team.About the RoleThis isn't your average support role.
If you're passionate about solving complex technical challenges, driving customer success, and working in a fast‐growing software and services company, this opportunity is for you.As a Level 2/3 Support Engineer, you'll be the go‐to expert for advanced technical issues, collaborating closely with product and engineering teams, and ensuring our customers achieve their goals.
You'll also lead special projects that improve operations, shape product quality, and enhance the overall customer experience.What You'll DoProduct Expertise: Build deep knowledge of Flex products to guide customers and internal teams on functionality, best practices, and troubleshooting.Collaboration:



Work with Product and Engineering to triage and resolve critical bugs, feature requests, and performance issues.Customer Advocacy: Share customer feedback and insights to help shape product improvements.Knowledge Management: Create and maintain FAQs, knowledge base articles, and tutorials for customers and internal teams.Escalation Management: Own customer escalations end‐to‐end, keeping communication clear and proactive.Proactive Engagement: Lead customer calls, address concerns, and identify at‐risk accounts to improve retention.Special Projects: Drive initiatives that improve support efficiency, reduce volume, and optimize processes—including AI optimization and training.What We're Looking For3+ years in Level 2/3 technical support (SaaS or software environment preferred).
Strong background in software troubleshooting, log analysis, and performance diagnostics (HAR files, console logs, Datadog, JIRA).
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📌 Technical Customer Support Level 2 3 (Bogotá)
🏢 FLEX PEEPS
📍 Bogotá