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*******U Job PostingDescriptionWe have an exciting opportunity to join our team as an Airport Services Duty Supervisor.
This role will be based at our new station in Bogota, Colombia.Reporting directly to the Airport Services Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for.
You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.Key accountabilitiesFacilitate ramp handling in liaison with all airport staff to expedite departuresSupervise the airport team to ensure on-time flight closure and working towards overall on-time performancePlan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptionsProvide leadership, demonstrate team building skills,
direct staff and evaluate performance as well as being able to build on constructive feedbackGenerate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all timesManage and train the ticketing teamQualificationsRelevant experience in an airline or reputed Ground Handling Operations at supervisory levelStrong background in Airport or GHA OperationsGood understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATAOverall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulationsExcellent customer focus and service deliveryFluency in English language both written and spoken.
Spanish highly desirable.You must have the current legal right to live and work in Colombia to be considered for this role.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1tfk