Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1tqg

Agent Customer Service – Bogotá, ColombiaWe are looking for Agent Customer Service based in Bogotá, Colombia.How will you contribute to the success of DHL?
Handles incoming customer calls intended to provide customer satisfaction, retention, or extend contact to sell new or additional products or services.Resolution of customer account queries.Identifies, contacts customers and books cargo to fill flights.Respond to customer inquiries, take bookings, service needs and complaints, or direct to sales representatives or technical/ service area.Book the cargo information into SystemPromotes and markets products and services of the company.Provides support in center locations,



including timely resolution of customer service and operational management issues.Analyzes and makes recommendations based on call volume trends and other forecasting factors considering future customer service including staffing and call capacity.Works together with sales representatives to provide post pre-and/or sales customer support, consultation, problem solving suggestions, whilst ensiring appropriate solutions or answers.Negotiates customer complaints, initiates billing adjustments, fixes product substitutions and returns.Evaluates customer needs and suggests/promotes alternative products or services.Provides administrative support to the function, including the creation of repor
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1tqg

📌 Agent Customer Service (Bogotá)
🏢 Dhl
📍 Bogotá