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PurposeTo derive meaningful insights from collections analytics and portfolio reports and datasets, while proposing alternative courses of action to improve operational metrics and deliver collections plan (e.g., PCL, W/O, OpEx).
Lead the Insights team with particular focus on IB Collections, responsible for:Driving improvements to customer strategies in order to achieve plansDeliver meaningful and timely insights to enable teams to make effective decisionsHaving a continuous improvement mindsetAccountabilitiesUtilizes available diagnostic tools to identify system, strategy and operations issuesUses information to formulate action plans to optimize contact strategies leveraging available channels to improve collections effectiveness & minimize lossesMonitors performance for IB Collections, identifying actionable opportunities to address market & portfolio headwindsSupports stakeholders within IB Collections by ensuring accurate, consistent, & timely production of meaningful information packages & reportsDelivers analyses into collections performance, converting analytic data to insights and actionable recommendations to drive initiatives and ensure targets are attainedCreates a collaborative performance-driven culture.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; Communicates vision/values/business strategy and manages succession and development planning for the teamUnderstand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisionsCreates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the General Sales Principles, while ensuring the adequacy,



adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct riskReporting RelationshipPrimary Manager: VP, Collections Analytics, Insights & StrategyDirect Reports:Sr Manager, Reporting & InsightsSr Manager, Reporting & InsightsShared Reports: No Shared ReportsDimensionsManage stakeholder relationships from business, risk and collections operations from all geographiesCollections workload: >300K accounts / >$6.5BnDaily capacity: >1,200 collections advisorsCash collected/recovered: >$2BnAnnual NWO: >$1.3BnEducation / Experience / Other InformationDegree in engineering, economics or businessFluency in English and Spanish is desirableA minimum of five to seven years with an organization in the collections/risk/portfolio management field, with a proven track record of success in leading and implementing change in the financial services sectorStrong project management and leadership skills to prioritize manage and implement a variety of competing initiatives, on a concurrent or staggered basisExcellent communication and written skills complemented with solid deductive reasoning, sound judgement and creativityKnowledge of the Bank's customer/business objectives, issues and challenges as well as the current trends and implications of the International marketsPrior experience in a retail lending environmentMust be self-motivated, energetic and results-oriented and be committed to adding value to the organizationCreative, out-of-the-box thinker, strong analytical and problem-solving skillsExcellent verbal, written and presentation skillsExcellent organizational and leadership skillsHighly adaptable and able to adapt quickly to changing prioritiesWorking ConditionsWork in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as requiredLocation(s): Colombia : Bogota : Bogota
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📌 Director, Collections Insights Reporting (Bogotá)
🏢 Scotiabank
📍 Bogotá