Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1uli

We are looking for a Process associate, whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.ResponsibilitiesAbility to handle difficult interactions with customers via chat and phoneAdherence to compliance policyWork under specific goals and manage AHTProficiency in customer service skillsProblem solving skillsKeep the database updated with the customers information and statusQualifications we seek in you!




Minimunication skillsProficient in M.S Office software specially in Excel and PowerPointAbility to work under pressure under specific goals and manage AHTResults oriented and good people skillsCustomer Service Background is a mustSchedule Flexibility is a mustPreferred Qualifications/ SkillsI) Think creatively to meet the needs of the customerII) Have the ability to multi-task with excellent follow throughIV) Strong analytical and strategic thinkerSalary$1,006,557 - $3,604,339 per monthApplication Question(s)English levelSalary expectationLanguageEnglish (required)Ability to CommuteAntioquia, Antioquia (required)Ability to RelocateAntioquia, Antioquia: Relocate before starting work (required)
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1uli

📌 Call Center Agent (Antioquia)
🏢 Genpact
📍 Antioquia