Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1ur7
We are seeking a dynamic individual to fill the role of Operations Lead, responsible for overseeing team operations and ensuring the achievement of operational metrics and sales targets.Key ResponsibilitiesLead team operations to achieve sales targets and operational metrics.Drive performance improvement and ensure business continuity.Exceed client KPIs across service levels, quality, compliance, and customer experience.Manage and motivate Operations Managers to consistently meet goals.Build and maintain strong client relationships through regular engagement.Identify and implement service and process improvement opportunities.Skills, Knowledge & ExpertiseExcellent management, negotiation, and decision‐making skills.Minimum 2 years' experience as a Senior Ops Manager.7+ years of experience in customer support strategy.Proven success in using data to drive behavior change in support organizations.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1ur7