Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1v6n

We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars.
This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.Responsibilities And DutiesGuide customers with confidence – Provide expert pre‐purchase support via phone, chat, and email, ensuring customers get the right parts for their repairsSolve real‐world automotive challenges – Troubleshoot post‐purchase issues, from error orders to job‐specific part replacementsBe the expert others rely on – Support customer service team members by handling advanced technical escalationsKeep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherenceMake a bigger impact – Identify recurring issues, collaborate with internal teams,



and help improve products and processesShape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptionsShare your knowledge – Contribute to internal knowledge bases and document common technical solutionsStay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancementsQualifications And SkillsAdvanced English level.Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement.
Candidates will also have hands‐on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is requiredProficient in computer use and comfortable with technology and digital tools in a professional office setting are required
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1v6n

📌 Automotive Tech Support Advisor (Bogotá)
🏢 Horatio
📍 Bogotá