Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1vzw

PurposeTo support and develop front‐end advisors at ScotiaGBS, ensuring high performance, quality customer service, and continuous improvement of skills and knowledge.AccountabilitiesProvide relevant feedback and coaching during live call observations, side‐by‐side, group coaching, skill building and lesson plans.Conduct one‐on‐one coaching with ScotiaHelps FE Advisors to recognize success, help overcome obstacles and set focus, thereby ensuring continued improvement of knowledge, efficiency and quality.Effectively manage direct reports following performance management protocols that address performance, attendance and conduct concerns while working with HR and ER as required.Execute and ensure operational and management routines are followed that support employee development and performance.Provide a best‐in‐class customer experience when dealing with business partners,



customers or team members by resolving customer matters; authorizing correspondence and understanding the customers' circumstances.Provide human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees.Collaborate with business partners on initiatives that will expeditiously protect the Bank's interests and result in optimum recovery ratios.Reporting RelationshipsPrimary Manager: ScotiaHelps Manager, Front EndDirect Reports: N/ADimensions10 advisorsEducation / Experience / Other InformationExpert knowledge of ScotiaHelps FE practices, policies and procedures is required.Thorough knowledge of Collections Policy & Procedures.Proficiency in MOS call skill and management routines (recommended).
Strong knowledge of providing client solutions including customer assistance tools.Minimum of 5 years' experience in the financial services sector.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1vzw

📌 Scotiahelps Team Lead, Front End (Bogotá)
🏢 Scotiabank
📍 Bogotá