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Job DescriptionSupport the functionality of Genesys WFM software (forecasting, scheduling, and maintenance)Analyze contact center performance data and provide recommendations to balance performance and support effective decision makingForecast long term and short term contact volume and staffingMaintain data points that promote accurate forecasting and understand drivers that produce anomaliesProvide schedule recommendations for new hire training classes and optimized off‐phone activitiesEstablish and maintain relationships with a broad base of stakeholders (i.e. Command Center, Leadership, Executives,



etc.)Lead meetings with Operations Teams to align and review performance and planningReview requirements for new toolsWork with other WFM team members to balance workload and ensure deliverables are metAd‐hoc WFM duties as assignedThis is a hybrid position.
Expectation of days in office will be confirmed by your hiring manager.Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.QualificationsBasic Qualifications: Minimum of 6 months of work experience or a Bachelor's DegreePreferred Qualifications: 5 or more years of work experienceExcellent verbal and written communication skills are essential.
Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such a
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1zbs

📌 Work Force Planning Consultant (Bogotá)
🏢 Tink
📍 Bogotá