Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1zq5
Position PurposeThe Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.
Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client's products and services.Job RequirementsProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed aboveAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and generating reports as requiredAbility to accept and embrace changes within
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1zq5