Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1zr4
What you will doAnalyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;Collaborate with cross-functional teams, including product, customer support, and development, to elevate and resolve issues as needed;Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;Proactively identify areas for product and process improvements to prevent future customer issues;Participate in the development and refinement of internal tools to better support customer needs.Must havesFrontend:Strong proficiency in JavaScript and React;Experience with UI development and data visualization tools like Recharts (any similar tool may work);Backend:Familiarity with cloud services AWS;Expertise in Python and experience with Django;Familiarity with CubeJS for managing and troubleshooting data infrastructure;Databases:Proficient in PostgreSQL, including writing and optimizing queries;Strong problem-solving skills and the ability to work independently to resolve complex issues;Excellent communication skills, with the ability to explain technical issues to non-technical users;Experience in a support engineering role with a focus on customer-facing issue resolution;Upper-intermediate English level.The benefits of joining usProfessional growthAccelerate your professional journey with mentorship, TechTalks, and personalized growth roadmapsCompetitive compensationWe match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activitiesA selection of exciting projectsJoin projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brandsFlextimeTailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.Job Types: Full-time, Contract
#J-*****-Ljbffr
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1zr4