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Account Project Manager (Enterprise) Responsibilities Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s); Review client concerns and seek to improve all aspects of the client experience with the company; Constantly promote the value of the InEvent platform and upselling through customer/client experience; Grow and expand clients platform usage within their organization; Suggest optimization of existing processes within all Customer Success initiatives; Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Qualifications Experience in client retention and continuous usage of the solution/service; Exceptional ability to communicate and foster positive business relationships; Technical skills is a must; Accountability and personal organization are essential; Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed; Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas) PERKS: - Health Insurance - Paid Time Off (PTO) - Language Learning Programs - Birthday Gift and Work Anniversary Gifts - Birthday Off CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b201j