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Position: Manager of Operations Control RoomLocation: Bogota, ColombiaEmployment type: Full-timeWork model: on-siteDUTIES AND RESPONSIBILITIESBuild and maintain relationships with internal and external clients (staff, operators)Coordinate and supervise staff, ensuring adherence to company standardsContribute to company development through operational support and feedbackDocument tasks and report to management, including data analysis and KPIsMotivate, train, and coach staff, especially new employees and OCR team membersDevelop and implement procedures, workflows, and performance metrics for OCRSubmit consolidated bonus reports to HR on timeManage resources to achieve performance goals and ensure service standardsStay updated on company procedures, promotions, and game strategiesReport deviations from company standards and suggest improvements to enhance player experienceSupport ISO certification efforts and communicate player feedback to managementREQUIREMENTSProficient in English (C1),



with strong verbal and written communication skillsA bachelor's degree in business administration, operations management, or a related field; a master's degree is preferredRelevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma) are a plusExtensive experience in operations management, with significant leadership exposureProven experience in control room operations or similar environmentsExperience in the iGaming industry or related fields is highly desirableStrong understanding of operational control systems, both software and hardwareProficient in data analysis tools and reporting softwareFamiliarity with industry regulations and compliance standardsAbility to inspire and motivate teams to achieve operational excellenceProven ability to manage cross-functional teams and multi-disciplinary projectsBENEFITSCompetitive salaryPrivate health insurance from day oneInternational work environmentOpportunities for career development
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2066

📌 Manager Of Operations Control Room- English - Bogota (Bogotá)
🏢 JUJUR
📍 Bogotá