Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b21u4
Job DescriptionWork with various NICE departments (Support and R&D;) and customers around the globe for end-to-end resolution of issuesMaintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updatesConduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalationsParticipate in knowledge transfer activities as requiredWork in accordance with NICE support process, procedures, contractual SLA'sDocument all interactions related to services requests (SRs) in NICE Support System in accordance with SLATravel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staffQualificationsAdvanced English Level (B2 or higher)Minimum 2 years experience supporting large, general, complex enterp
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b21u4
📌 Nice - Tier 2 Support Engineer Pipeline (Bogotá)
🏢 Sutherland Global
📍 Bogotá
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