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Company DescriptionWe are One Sutherland — a general team where everyone is working together to create great breakthrough solutions.
Our workforce has thrived in an environment of diversity of thought, experience and background.
We celebrate our diversity and embrace it whole-heartedly.
Sutherland is an equal opportunity employer.
We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.Job DescriptionWe are seeking highly motivated Customer Support Personnel to join our dynamic team.
As a Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed.
Your primary goal will be to build product expertise, deliver outstanding customer experiences,



and collaborate effectively to drive resolutions with different departments within the project.ResponsibilitiesCommunicate complex information in a simplified and clear manner.Demonstrate curiosity and a proactive problem‐solving mindset to implement sustainable solutions.Understand and empathize with customers when interacting with a wide range of different personality types.Act as customer voice and define and implement innovative solutions.Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce.QualificationsLanguage English B2 required.Excellent communication skills: verbal, written, listening.Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms).
Availability to collaborate with Product, Program, Marketing and Engineering teams.Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.Analytical problem‐solving skills; linear and logical troubleshooting skills.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b21zd

📌 Customer Support Representative (Bogotá)
🏢 Sutherland Global Services
📍 Bogotá