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About Roca AlliancesRoca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies.
We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.About the RoleAs an Account Manager at Simpro Group, you will be responsible for driving customer retention, account growth, and long-term client success across a dedicated portfolio of customers.
You will serve as a trusted advisor, helping customers maximize the value of Simpro's solutions while identifying strategic opportunities to strengthen and expand partnerships.
This role is idóneo for customer-focused and commercially driven professionals who thrive in relationship management and SaaS environments.Key ResponsibilitiesAccount Health & Relationship ManagementProactively manage a portfolio of existing customer accounts to foster long-term partnershipsServe as the primary point of contact and customer advocate within SimproBuild trusted relationships with customer stakeholders and maintain strong engagement levelsExpansion Opportunities & Revenue GrowthDevelop a strong understanding of customer businesses, objectives, and operational needsIdentify upsell and cross-sell opportunities within existing accountsManage the full expansion sales cycle from opportunity identification through closeMeet and exceed monthly and quarterly renewal and expansion targetsStrategic Business ReviewsConduct Executive Business Reviews (EBRs) with key stakeholdersDemonstrate ROI and align Simpro solutions with evolving customer business goalsShare best practices and provide strategic recommendations that drive customer successCustomer Advocacy & CollaborationAct as the internal voice of the customer across Product, Support,



and Professional Services teamsEnsure customer feedback and business challenges are properly communicated and addressedCollaborate cross-functionally to deliver a seamless customer experienceForecasting & ReportingMaintain accurate customer records and account activity within CRM platforms such as SalesforceProvide reliable forecasting for renewals and expansion opportunitiesSupport reporting and account planning initiatives with data-driven insightsRequirementsProven experience in B2B Account Management, Customer Success, or client-facing commercial roles, preferably within SaaS companiesStrong commercial mindset with a track record of meeting and exceeding renewal and expansion targetsExperience negotiating contracts and managing customer growth opportunitiesExceptional interpersonal, communication, and relationship-building skillsCustomer-centric approach with passion for helping clients achieve successExperience working with CRM platforms such as SalesforceTech-savvy professional comfortable learning new technologies and software solutionsHighly organized, proactive, and capable of managing customer portfolios autonomouslyStrong problem‐solving abilities and adaptability within fast-paced environments.BenefitsCompetitive salary in Colombian pesos (COP) + Exciting commissionsGet paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage)Private medical insuranceBe part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PMWe take care of you at supporting your comfort and safety, as we provide transportation during the following schedules:Home drop-off service after late shifts ending at 2:00 AMHome pick-up service prior early shifts starting at 3:00 AMContinuous training and mentoringOpportunity to work with a leading integral IT companyRequired Skill ProfessionAdvertisingMarketingPromotionsPublic RelationsSales Managers
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b22dn

📌 Account Manager (Medellín)
🏢 Roca Alliances
📍 Medellín