Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b23hl

CompanyWe are a consulting company delivering system configuration, integration, and custom development based on client requirements.
Our clients include Web3, iGaming, FinTech exchanges/trading, Insurance, High‐Tech Software, and SaaS.Our core platforms include Intercom, Sumsub, and HubSpot, and we build integrations and extensions using ReactJS + NodeJS.Role SummaryThis remote/hybrid role combines requirement gathering, solution design, and hands‐on delivery.
You will work directly with clients to understand business needs, translate them into user stories and acceptance criteria, and implement or support delivery through system configuration, API integrations, and lightweight development.Key ResponsibilitiesClient Requirement & Business AnalysisParticipate in client calls or workshops to collect, clarify, and confirm requirementsMap processes, write user cases, and simple process diagramsSupport User Acceptance Testing (UAT)Agile Delivery & Project ExecutionAct as PM/Lead in Agile delivery (Scrum/Kanban)Manage developers and apply Scrum, Kanban, Waterfall, or Hybrid methods as neededEnsure timely and high‐quality project deliveryKnowledge Integration & Development (ReactJS / NodeJS)Implement solution integrations: REST APIs, Webhooks, authentication (API Key, OAuth basics)Build lightweight integrations: NodeJS (API service, webhook receiver, middleware), ReactJS (UI, admin tools, embedded pages)Use automation/integration tools when suitable: Zapier, n8n, DifyWork with modern development tools: CursorLeverage Generative AI tools (ChatGPT, Grok, Claude, Gemini Nano Banana) for solutions, proposals,



and presentationsEssential Requirements1+ year CRM‐related software Business Analysis experienceCRM system implementation, configuration, requirement analysis, or system optimization experienceFamiliarity with customer lifecycle, ticketing/support flows, sales pipeline, user operations, or service workflowsAbility to translate business needs into system requirements, user stories, or functional specificationsCRM Project Experience: Involvement in at least one CRM implementation or optimization projectComfortable communicating with clients: ask the right questions, summarize clearly, confirm scopeLanguages: Fluent in Spanish and English (written & spoken)Basic understanding of Agile delivery and SDLCPractical knowledge of APIs & integrations (REST, Webhooks)Hands‐on coding experience: JavaScript, ReactJS, NodeJSWork ModeRemote / Hybrid, versatile based on operational needs.Tech Stack / Tools (Optional)Frontend: ReactJS (TypeScript preferred)Backend: NodeJS (Express / Fastify / Nest basics preferred)Platforms: HubSpot, Intercom, SumsubAutomation: Zapier, n8n, DifyDelivery: Jira / ClickUp / Trello, Notion / Confluence‐style docs, Slack / TeamsDevelopment tools: CursorGenerative AI: ChatGPT, Grok, Claude, Gemini Nano BananaJob TypeFull‐timeApplication Question(s)Have you participated in CRM implementation, system support, or business analysis projects?
What is your reason for considering a new opportunity?
If selected, when can you start?
What is your expected monthly salary?
ExperienceCRM systems (such as HubSpot, Salesforce, Intercom, etc.): 1 year (Preferred)LanguageSpanish and English (Required)
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b23hl

📌 Bilingual Crm / Business Analyst (Spanish & English) (Bogotá)
🏢 Data Knowledge Management Pte.
📍 Bogotá