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Role PurposeThe purpose of the ITAM Analyst role is to support the day‐to‐day execution of IT Asset Management by collecting, maintaining, and validating asset data, identifying risks and discrepancies, and ensuring that ITAM processes are followed consistently.
The role translates defined ITAM policies and processes into accurate operational data that supports compliance, cost control, and decision‐making.Key ResponsibilitiesData Normalization & Remediation: Use Flexera to identify and fix data discrepancies.
Ensure hardware models, serial numbers, and technical specifications are correctly categorized and mapped.Discovery Health Monitoring: Monitor the health of Flexera agents and beacons across the integral estate.
Identify blind spots where hardware is not reporting and work with local IT to restore visibility.Regional Support: Act as the first point of contact for regional ITAM representatives.
Provide them with technical guidance on correctly updating asset statuses and using the global toolset.CMDB Alignment: Perform regular reconciliations between Flexera and our ITSM (EasyVista) to ensure hardware lifecycle states (e.g., In Stock, In Repair, Retired) are synchronized.Reporting & Dashboards: Create technical reports on asset health, hardware age, and discovery coverage to help the Manager identify risks and areas for improvement.Hardware Lifecycle Support: Assist in the technical "offboarding" of equipment, ensuring retired assets are properly decommissioned in the system and data is wiped/verified according to policy.Technical ProfileFlexera Experience: 2+ years of hands‐on experience using Flexera One or FlexNet Manager (specifically the Hardware/ITAM modules).
Technical Troubleshooting: Strong ability to investigate why a device is missing from discovery tools (checking logs, network connectivity, or agent status).
Endpoint Tools Knowledge: Familiarity with tools like InTune, Nagios, SolarWinds, etc., collecting and reporting hardware inventory data.Data Literacy:



Proficient in Excel (lookups and pivots) and basic SQL to pull and compare datasets from different sources.Detail Oriented: Natural instinct for spotting bad data (e.g., duplicate serial numbers or mismatched hardware specs).
Soft SkillsCollaboration: Enjoy working with diverse teams across different time zones.Patience & Persistence: Comfortable digging through complex data to find root causes of technical discrepancies.Clarity: Explain technical processes or data requirements clearly to local IT staff who may have competing priorities.KnowledgeIT Asset Management Fundamentals - Understanding of asset lifecycle concepts and ITAM practices.IT Service Management Awareness - Knowledge of how asset data supports ITSM processes such as Incident, Request, and Change.Compliance & Audit Concepts - Understanding the role of accurate asset data in audits and compliance reviews.Experience & QualificationsExperience in IT Asset Management, IT Operations, Service Desk, or IT Support roles.Hands‐on experience maintaining asset inventories and operational records.Exposure to audits, license reviews, or compliance activities.Comfortable working with structured processes and standardized tools in a team environment.What's In It For You?
Elective Benefits: Programs tailored to your country to accommodate your lifestyle.Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and more on-demand courses.Elevate Your Personal Well-Being: Boost financial, physical, and mental well‐being through seminars, events, and our general Life Empowerment Assistance Program.Diversity, Equity & Inclusion: Valuing every voice through inclusive education, peer-to-peer conversations, and equitable growth.Make the Most of our Global Organization: Network with new co‐workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer‐led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b23xn

📌 Technical Itam Analyst (Hardware & Discovery) (Bogotá)
🏢 TD Synnex
📍 Bogotá