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Job Locations: CO-Bogota | ID:Category: Customer Experience | Employee Class: RegularCompany OverviewDiDi Integral Inc. is the world's leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value, by building a safe,
inclusive and sustainable transportation and local services ecosystem for cities of the future.Team OverviewAs a CX Quality Senior Analyst at DiDi, you will ensure consistently excellent customer and driver experiences by designing and operating scalable quality assurance frameworks across millions of daily interactions; your work will directly reduce incident rates, increase issue resolution efficiency, and lift Net Promoter Score (NPS) and driver satisfaction metrics.
You will join the CX Quality & Insights team, delivering actionable insights, targeted quality interventions, and automation-ready evaluation processes that enable faster remediation, lower complaint volumes, and improved operational trust across regional ride-hailing and delivery networks.Role ResponsibilitiesDevelop and implement robust quality evaluation frameworks for customer and driver interactions across phone, in-app chat, and case management systems, increasing evaluation coverage to at least 80% of critic
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📌 Cx Quality Assurance Senior Analyst (Bogotá)
🏢 Didi
📍 Bogotá