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BogotaIntegration and Support SpecialistKey ResponsibilitiesUser Onboarding and Configuration: Lead the end-to-end onboarding process for new users in Genesys and Salesforce, including account setup, role‐based access configuration, workflow customization, and initial training sessions to ensure quick adoption and productivity.System Integration and Maintenance: Design, implement, and maintain integrations between Genesys and Salesforce using APIs, middleware tools (e.g., MuleSoft or Zapier), and automation scripts to synchronize data, routing, and reporting functionalities.Technical Support and Troubleshooting: Provide Tier 2 support for integration issues, user queries, and platform errors; diagnose problems using logs, dashboards,



and monitoring tools; and escalate complex issues to senior engineering teams as needed.Process Optimization: Identify opportunities to streamline onboarding workflows, automate repetitive tasks, and enhance integration reliability; collaborate with stakeholders to gather requirements and implement improvements.Documentation and Training: Develop and maintain comprehensive documentation for integrations, onboarding guides, and troubleshooting procedures; conduct training webinars and knowledge‐sharing sessions for internal teams and end‐users.Compliance and Security: Ensure all integrations and onboarding activities adhere to data privacy standards (e.g., GDPR, CCPA).
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2427

📌 Integration And Support Specialist (Bogotá)
🏢 Capgemini
📍 Bogotá