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Client Service Analyst - Associate – BogotaAt Capgemini Engineering, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.
From autonomous cars to life‐saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries.ResponsibilitiesOversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; ensure high levels of client satisfaction and support revenue growth through high‐quality service delivery and data management.Coordinate and execute ongoing analytic and ad‐hoc requests, producing high‐quality reports and presentations for clients.Utilize strong analytical skills and tools to consult with clients' sales, category management,



and brand and trade marketing groups, providing insights and recommendations as needed.Coordinate cross‐functional planning and execution for internal and client projects.Recognize and connect client needs with products and solutions.Track critical metrics to measure progress against quality initiatives.Engage with clients in a service‐focused manner to manage deliverables, answer requests, respond to issues, and provide business insights, ensuring effective communication.Required SkillsExcellent written and verbal English.Ability to form strong working relationships across internal and external stakeholders.Ability to engage in a service‐focused manner with clients when helping to solve/manage content deliverables.Ability to translate business requirements into technical specification.Capgemini Engineering is an equal‐employment‐opportunity employer.
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📌 Client Service Analyst (Bogotá)
🏢 Capgemini
📍 Bogotá