Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b247o

As a Renewals Coordinator, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and exceptional client service during renewal cycles.
This role focuses on managing invoicing processes, resolving billing inquiries, and supporting client retention through efficient renewal operations across our integral school portfolio.Key ResponsibilitiesRenewals Operations & InvoicingGenerate and process renewal invoices accurately and on schedule using NetSuite and SalesforceCoordinate with Finance team to ensure billing accuracy and resolve invoice discrepanciesManage renewal timelines and deadlines, ensuring all clients receive timely renewal notificationsProcess contract amendments, student count updates, and pricing adjustmentsMaintain accurate records of all renewal activities and client communicationsClient Support & CommunicationProvide clear explanations of invoices, pricing,



and renewal terms to school administratorsCoordinate payment plans and billing arrangements for clients with budget constraintsEscalate complex renewal issues to SEMs and regional leads when appropriateMaintain professional, helpful communication with schools across different time zones and culturesCollections & Payment Follow-upCoordinate with schools on payment schedules and collection activitiesWork with SEMs to identify and address payment-related risks to retentionMaintain accurate documentation of all collection activities in CRM systemsData Management & ReportingUpdate and maintain client records in Salesforce and NetSuite systemsSupport month-end and quarter-end financial reporting processesEnsure data accuracy across all billing and renewal systemsProcess Improvement & SupportFollow and help refine standard operating procedures for renewals and billing operationsIdentify automation opportunities to improve efficiency and reduce manual workSupport implementation of new billing pro
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b247o

📌 Renewals Coordinator (Bogotá)
🏢 Faria Education Group
📍 Bogotá