Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b24gf

Service Manager – IT Service Management (ITSM)The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously.
This role involves driving excellence across all employee‐facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience.Key ResponsibilitiesContinual improvement of services and processesBuilding strategic partnerships throughout the organizationManaging services throughout their lifecycleInfluencing decisions as a customer advocateFacilitating transparent communication and collaborationProviding clear,



weekly reporting focused on results and milestonesEssential FunctionsPrioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targetsAnalyzing ServiceNow data to identify service gaps and drive improvementsMeeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needsDriving service transition and integration activities beyond minimum requirements, striving for world‐class deliveryDeveloping actionable plans with key deliverables/m
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b24gf

📌 It Service Management Sr. Business Analyst (Bogotá)
🏢 Visa
📍 Bogotá