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Contract TypeTemporary WAHLocationBogotá - //BOGOTADate Published**********Job IDREF*****LJob DescriptionSupport direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.Maintain quality and on-going internal and external communication throughout your analysis.Provide high level of support and minimize R&D; escalations.Prioritize daily missions/cases and mange critical issues and situations.Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.Initiate and performing changes on production systems and proactively escalat(e?) any issues that cannot be resolved within the established timeframes.Take full ownership on customer p
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b24o8
📌 Technical Support Engineer Lv2 (Bogotá)
🏢 Sutherland
📍 Bogotá
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