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Requisition ID: ****** We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose In the role of Incident Manager, you're responsible for responding to account-level threats and attacks at scale.
This includes incident triage, threat-actor journey mapping, containment, remediation, and identification of root cause contributors.
You regularly connect with your colleagues across Fraud Threat Management to ensure ongoing situational awareness across the team.
You're calm under pressure and draw on your years of experience and knowledge of industry best practice to inspire confidence with stakeholders across the Bank as you keep our customers and the Bank safe.
Accountabilities • Respond to account-level attacks targeting any of Scotiabank's products and digital properties in Canada.
Regularly review and incorporate lessons learned.
• Produce and provide timely incident communications for a variety of audiences in accordance with the incident management protocol, incident communication matrix, and associated playbooks to ensure awareness and appropriate levels of engagement as part of response activities.
• Provide guidance and recommendations to your leadership, peers, and stakeholders across the team to support effective decision-making during incident response, post-incident, and prevention phases.
• Identify systemic issues, reoccurring problems, and identified threats/vulnerabilities to our Fraud Problem Management function.
Ensure these and other root cause contributors are captured within post-incident reviews.




• Act as a SME resource to our Fraud Problem Management team to support appropriate and effective resolutions for identified problems.
• Work to maintain and exceed established incident management KPIs including mean-time-to-detect (MTTD), mean-time-to-containment (MTTC), mean-time-to-remediation (MTTR) as measured by event type and severity.
• Identify and recommend changes to cyber-fraud monitoring and alerts that you and your colleagues receives to ensure ongoing improvements to our early-detection efforts.
• Provide mentorship and coaching to new members of the team to ensure adherence to our incident protocol, incident communication matrix, service-level commitments, and all associated playbooks.
Regularly recognize and reinforce high-quality work and behaviours of your peers and others within the Bank that contribute to the success of our mission.
• Based on lessons learned during incident response, identify suggested changes to our comprehensive incident management playbooks outlining processes, tools, data, and technology requirements, as well as communications protocols and cross-functional interaction models with key internal partners (ex.
IS proactively identify and solve complex problems impacting management and business direction.
Education / Experience / Other Information • 3+ years working in a cyber-fraud or security incident management role.
• One or more relevant cybersecurity industry certifications (ex. CISSP, CISM, CISA, GCIH, ITCA, etc.).
• Demonstrated knowledge of incident management, threat-intelligence, and customer identity

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📌 Incident Manager (Bogotá)
🏢 Scotiabank
📍 Bogotá