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Job SummaryThe IT Functional Lead, Oracle Cloud Operations, will join an existing team of Mountaineers and vendor partners to ensure the service delivery activities in the Oracle platform application space exceed customer expectations, meet SOX compliance requirements, follow our ITIL protocols, and are secure and high‐performing.What You Will DoBe responsible for providing timely guidance and solutions for all the issues within Oracle ERP Cloud functional areas like General Ledger, Fixed Assets, and Cash ManagementWork with the existing vendor partners and the IRM IT team to ensure that the issues raised are timely addressed and well within the SLAEngage with key business stakeholders to capture their priorities and provide timely progress updates to their issues while ensuring that there are no escalationsOracle Cloud Implementation experience, especially with Localizations in LATAM countriesSupport IRM's ongoing monthly and quarterly SOX requirements to ensure that Oracle ERP Cloud platform remains compliant, through providing necessary evidence to respective audits and maintaining the SOPs and ITIL service management protocolsBe able to drive production service operations and improve support standards, stakeholder communications, etc.Plan and perform regression testing for the quarterly patching of our SaaS applicationsSupport business users during month‐end period close, across geographies (US, LATAM, APAC)



with ability to support multiple countriesInfluence teams to bring the right work culture and showcase the best practices by leading with examplesAdopt and embed best practice into all support projects through the alignment to the Change Framework / ITIL standard practices with tools like Service Now, GitLab, etc.Define the right problem‐management process and influence teams to strictly adhereLiaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements and coordinated integration of IRM applications to others across the enterpriseSkills & BehaviorsMust have an in‐depth understanding of Oracle ERP Cloud functional setups and configurations in Oracle Cloud General Ledger, Fixed Assets, and Cash ManagementParticipation in a minimum of 3 full lifecycle implementations of Oracle Cloud FinancialsUnderstanding of LACLS localizations and reporting in Oracle Cloud related to BrazilTeam‐leading capability with proven skills and expertise in managing a team of 5–10 membersIdentify, manage, and communicate issues and risks well in time and then elevate to senior management, if requiredWork with business users and partner teams to ensure that all tickets and requests are properly addressed, assessed, prioritized,



and worked through to completionEnsure services are performed to the agreed‐upon SLAsExcellent written and verbal communicationStrong troubleshooting and problem‐solving skillsMust work with BIP (Business Intelligence Publisher), PLSQL, Web Services, SOAP and RESTDevelopment experience on SOAP, REST services with JSON or XML‐based integrationsExperience in ERP Cloud Conversions using FBDI, ADFDi and web services (SOAP and REST)Ensure compliance with accounting standards and regulations, providing solid accounting knowledge and expertiseOutstanding collaboration skills; strong team player experienced in working with diverse general teamsLanguage skills: fluent in speaking both Portuguese and EnglishDesired Experience5–7 years of experience with Oracle ERP applications, with at least 5–7 years of hands‐on experience within Oracle ERP/Fusion CloudHands‐on and demonstrable experience and knowledge of core Oracle Financial modules, including localizations for BrazilExcellent understanding of financial reporting requirements and practicesExcellent communication skills and ability to speak in both Portuguese and EnglishCommitted team player who is willing to share, learn and support fellow team membersAbility to be proactive and take initiativeBachelor's degree in Accounting, Finance, Information Technology, or related fieldFinance/Accounting background is idealEqual Employment OpportunityIron Mountain is committed to a policy of equal employment opportunity.
We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b24ra

📌 Oracle Cloud Support Engineera (Bogotá)
🏢 Iron Mountain
📍 Bogotá