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Job TitleMajor Incident ManagerOverviewThe IT Service Management team (ISM) oversees the response to major Amadeus stability incidents.
Spread over integral sites (Bogotá, Sydney, Erding and Miami), the team works 24x7, following the sun and operating on weekends and holidays.
The team is composed of experienced IT Service Managers and is currently seeking a dedicated colleague to support all operational activities and help Amadeus deliver stable business services to its customers.In this role you will be accountable for the availability of production services provided by Amadeus to its customers, focusing on the most impacting incidents and reducing their business impact through quick recovery, prevention, and continuous improvement.ResponsibilitiesCoordinate the end-to-end response to major incidents: establish effective communication channels and engage relevant technical teams.Lead incident calls (including with customers): facilitate joint investigations and ensure swift resolution.Provide regular status updates and thorough documentation: keep stakeholders informed during and after incidents.Organize and facilitate blameless postmortem reviews: support the rollout of immediate fixes and long-term improvements.Analyze incidents to identify root causes: implement preventive measures to avoid recurrence.Drive knowledge sharing and best practices: promote continuous learning within the team and across departments.Enhance internal awareness of stability risks: contribute to the preparation and execution of significant changes.Collaborate closely with internal and external stakeholders:



work with technology operations teams.QualificationsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).5+ years of experience in IT incident management within high-availability, mission-critical environments.Strong technical expertise in ITIL practices (Incident, Problem, Change Management) and distributed IT systems.Experience coordinating technical teams and managing incident communications under pressure.Advanced analytical and problem-solving skills, with a proactive approach to incident prevention.Excellent organizational, facilitation, and communication skills (English required; Spanish or Portuguese a plus).
Ability to manage multiple complex incidents simultaneously and meet tight deadlines.Experience with cloud and on-premises environments (e.g., Azure, Kubernetes, Docker, Linux/Windows).
ITIL certification and experience in DevOps, networking, or system architecture are highly desirable.Fluency in English required.What We OfferCompetitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurance and other competitive benefits.Hybrid working model.Professional development opportunities through online learning hubs to broaden technical and soft skills.Work in a diverse and inclusive workplace at a leading travel technology company.Equal Employment OpportunityAmadeus is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b24ty

📌 Major Incident Manager (Bogotá)
🏢 Amadeus Hospitality
📍 Bogotá