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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAs a member of the Global Commercial Operations organization, this position plays a vital role within our global support team.
The individual will deliver effective issue resolution and provide ongoing support, while also contributing to our international community of Med Academy Administrators by offering insights and analysis on ticket trend data and identifying opportunities for continuous improvement across the communityMedtronic Academy is Medtronic's premier digital education content and learning management system, serving hundreds of thousands of Medtronic customers and employees worldwide.
Our team of learning professionals is seeking a Support Specialist to provide daily operational support for site tickets and query queues.




This role involves collaborating globally with similar positions to maintain best-in-class support and service, facilitating the efforts of our Medical Education team.ResponsibilitiesResponsibilities may include the following and other duties may be assigned:System and Operational SupportOversee the help desk inbox, providing technical assistance and support for incoming queries and issues related to our Totara LMS and customer Content Management System.Support both internal and external customers in accessing and utilizing core functionalities of delivery platforms and tools.Serve a diverse integral client base including Medtronic Health Care practitioners, field employees, distributors, marketing partners, associate site administrators, new course authors, and customer-related inquiries transferred from the Medtronic Academy help desk.Manage user access requests and adjudicate ad-hoc completions.Assist with the orientation, training, and ongoing support for new general associa
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b24zg

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