Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b250b
Company DescriptionVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters — to you, to your community, and to the world.Progress starts with you.RoleThe Client Care Associate will be part of our Client Care Acceptance Support team responsible for servicing the needs of our Authorize.net merchants and partners with their payment gateway account along with supporting internal representatives.This is a hybrid position.
Expectation of days in office will be confirmed by your hiring manager.ResponsibilitiesSkilled to resolve problems and answer general merchant questions related to billing, transactions, account management, website integration, connectivity methods and other technical issues.Skilled to also resolve problems and answer questions related to eCheck, advanced integration, merchant support from strategic partners, and servicing partners that sell Authorize.net.Skilled to resolve problems and answer questions related to merchant retention and acquiring.Merchant Acquiring interactions consist of:Billing inquiriesCredit card and eCheck funding concernsCredit card and eCheck limit increasesStatement and reconciliation supportGeneral account updatesMerchant Retention interactions consist of:Educating merchants on the benefits of Authorize.Net and, if necessary, negotiating fees,
reviewing acquiring options and making offers to save business as applicable.Implementing account saving techniques and solutions.Handling all data extraction requests by phone and case creation to proactively boost merchant loyalty.Supporting loyalty initiatives from the Sales department.Skilled to provide support to representatives by answering complex questions and taking escalated situations that require critical thinking, compromise, and decision‐making.Committed to the client experience by delivering results based on client feedback measuring Net Promoter Score, Customer Satisfaction Rates, and First Contact Resolution.Capable of delivering results with operational efficiency (case duration).
Utilizes Microsoft Dynamics (CRM) to manage all cases to completion by thoroughly documenting and proactively managing each case from creation to resolution.Demonstrates effective leadership by obsessing about customers, executing with excellence, collaborating, and leading courageously.QualificationsCustomer service experience required.Prior experience in the financial industry, e-commerce, technical environments, or servicing within written channels preferred.Excellent verbal and written communications in English; interpersonal skills, customer orientation, team interaction, problem solving, and multi‐tasking skills required.Customer service skills including call de‐escalation techniques and a commitment to quality service.Self‐motivated with the ability to work within a team and independently.Ability to quickly identify problems and then take appropriate action to solve them, including effective communication skills to wide audiences.Adapts easily to shifting priorities and challenges.Must be able to have meaningful conversations that will lead to merchant loyalty and reduce merchant attrition.Regular and punctual attendance is required for this role, and the candidate must be open to an adaptable schedule to meet evolving client needs.Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b250b
📌 Client Care Associate (Bogotá)
🏢 Visa
📍 Bogotá