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AgileEngine is an Inc.
**** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLEWe are looking for a Cloud Operations Engineer to own production support across a full AWS-native technology stack supporting multiple platforms and hundreds of terabytes of data.
You will monitor systems, triage and elevate incidents, execute operational playbooks, and build automation to reduce manual toil across ECS, RDS, Glue, Lambda, and observability tooling.
The role operates as a standalone support function in a fintech environment with on‐call responsibilities.WHAT YOU WILL DOMonitor production systems and respond to alerts across the full stackPerform first‐level triage on incidents and support requests, escalating to developers with thorough context and diagnosticsExecute patching, operational tasks, and documented playbooksContribute to improving documentation, monitoring coverage, reporting, and automation of operational capabilitiesFollow and contribute to improving incident management procedures, participate in post‐incident reviews, and feed lessons back into runbooksContribute to root cause analysis and identify recurring issuesSupport SLA adherence and highlight risksImplement and enhance automation and monitoring based on existing frameworks, agentic workflows,



and scripting to minimize manual toilCollaborate with help desk and deskside support partners for production tasks affecting employeesSupport security incident handling in coordination with internal processesMUST HAVES3+ years of experience in production support, SRE, NOC, or operations engineering supporting system uptime and incident resolutionHands‐on AWS operations experience across compute, networking, and security servicesOperational proficiency with PostgreSQL and Amazon RDSFull‐stack triage ability across infrastructure, data pipelines, and application layersExperience working within incident response frameworks such as ITIL or NISTExperience working in SLA‐driven environments and meeting performance targetsExperience implementing automation and using AI/ML tools to streamline operationsStrong communication and coordination skills for cross‐functional work with developers, security partners, and support providersUpper‐intermediate English levelNICE TO HAVESExperience with AWS data services such as Glue, S3, Athena, and EventBridge, and ETL pipeline operationsFamiliarity with Datadog, Metaplane, or comparable observability and data quality platformsInfrastructure‐as‐code proficiency with SAM, CloudFormation, or TerraformBackground in financial services or environments with regulatory and compliance requirementsAWS certifications such as Solutions Architect or SysOps AdministratorPERKS AND BENEFITSProfessional growth: Mentorship, TechTalks, and personalized growth roadmapsCompetitive compensation: USD‐based pay with education, fitness, and team activity budgetsExciting projects: Modern solutions with Fortune 500 and top product companiesFlextime: Versátil schedule with remote and office options
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📌 Cloud Operations Engineer Id59491 (Villavicencio) (Meta)
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