Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b256d

Operations ManagerLocation: Bogotá D.C.Employment Type: Full-Time | On-SiteAbout the RoleAre you ready to drive operational excellence in a fast‐growing coffee franchise?
We're seeking a dynamic Operations Manager to lead the charge in ensuring our Qargo Coffee locations thrive.
This isn't just a job—it's an opportunity to shape the success of our franchise network by overseeing store openings, optimizing operations, and delivering an exceptional customer experience.We need someone who's hands‐on, thrives in a fast‐paced environment, and excels at building strong relationships with franchisees and teams.
If you're passionate about the food and beverage industry, have a knack for problem‐solving, and want to make a tangible impact with a brand like Qargo Coffee, this role is for you!
What You'll Be Responsible ForMulti‐Store Leadership & Daily OperationsLead, coach, and hold accountable multiple Store Managers to ensure smooth daily operationsEstablish operational discipline, consistency, and ownership across all locations.Ensure stores execute to Qargo Coffee standards every day, not just during audits.Sales Growth & Performance ImprovementDrive sales growth through operational excellence, service standards, and execution.Identify gaps in performance and implement corrective action plans.Coach teams on upselling, service flow, speed, and customer engagement.Hands‐On Field LeadershipWork directly inside stores, training, coaching, fixing issues in real time.Step in when needed to demonstrate proper execution, service, and procedures.Build credibility with teams by leading through action,



not theory.Store Openings & Business LaunchesLead and support new store openings from pre‐opening to post‐launch stabilization.Ensure systems, staffing, training, and operations are fully ready for opening day.Set stores up for immediate operational and financial succes.Standardization, Culture & Customer ServiceTranslate Qargo Coffee's values and culture into standardized customer service nationwide.Create, implement, and enforce SOPs, training programs, and service standards.Ensure every customer experience reflects the brand, no matter the location.Communication Systems & ReportingBuild and manage a clear communication system between operations, store managers, and leadership.Ensure issues, data, and feedback flow quickly and accurately.Track KPIs, prepare reports, and drive accountability across the network.Problem Solving & Operational ControlResolve operational challenges quickly, staffing, supply chain, service breakdowns, or compliance.Maintain control under pressure and keep stores running at a high level.Who You Are5+ years of operations leadership in food & beverage, retail, hospitality, or franchising.Proven experience opening and running successful multi‐unit businesses.Strong background leading multiple store managers.Deep understanding of customer service, speed of service, quality control, and sales drivers.Strong communicator who can inspire, correct, and align teams.Highly organized, disciplined, and execution‐focused.Advanced English (C1/C2).
Proficient in Google Workspace, Excel, POS systems.Willing to travel frequently for store openings and field support.Valid U.S. visa required.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b256d

📌 Operations Manager (Bogotá)
🏢 Qargocoffee
📍 Bogotá