Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2671

As a Coordinator reporting to the Manager, Staffing Services you are responsible for overseeing a number of clients and their Staffing Services teams.
This entails ensuring that the teams meet or exceed the clients required performance expectations, following all client specific process/procedures as well as Neostella's.Key ResponsibilitiesAnswer team staff questions about client process/proceduresServe as staff first point of contact to resolve any issueEscalate to Staffing Services Manager any issue that cannot be resolved or is out of your scopeAbility to diagnose and help resolve issues presented by StaffResolve any interpersonal team issuesEnsure that staff attendance is monitored properly and timely communicated to the clientTrack staff performance in accordance with Client expectationsCommunicate as needed with the client following the clients schedule/requirements.




Including attendance to clients meetingsProvide staff with direction on client process/procedures as changes occurFollow up with staff to ensure changes are being implementedResolve any project related issues of process/procedure with the clientEscalate to Staffing Manager any issue(s) that cannot be resolvedBeing the primary point of contact for the clientRequirements6M+ in the companyProven experience as a Team Lead either at Neostella or previous companies (client facing responsibilities are a plus)Strong English level (written and spoken)Strong interpersonal skillsProven ability to direct and manage staffAbility to manage multiple client teams in a dynamic business environmentAble to make decisions promptly and communicate those decisions effectivelyProvide and receive feedback on performanceTo the extent possible, anticipate issues of process or procedure and alert client management accordinglyStrong working knowledge of Filevine and the ability to problem solve in the software and explain to team membersAbility to us
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2671

📌 Staffing Services Coordinator (Medellín)
🏢 Neostella
📍 Medellín