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Key ResponsibilitiesAnalyzes client service workflows (including processes, systems, inputs, and client sentiment) to identify inefficiencies and improvement opportunities.Create detailed process maps for existing ("as-is") processes and develop optimized future state ("to-be") process maps.Leverage an archetype framework to recommend optimized client journeys across multiple support functions.Develop and implement process enhancements to eliminate waste, improve service delivery, reduce response times, and increase customer satisfaction.Leverage modern AI technologies in developing future‐forward solutions (including developing custom Visa proprietary capabilities).
Monitor performance metrics, conduct root cause analyses, and recommend improvement actions.Collaborate with IT, operations,



and customer service teams to deploy technology‐driven solutions.QualificationsBachelor's degree in Industrial Engineering or a related field.2‐4 years of experience in industrial engineering or process improvement, preferably with a focus on customer service or service industries.Current certification in process‐improvement methodology such as Lean, Six Sigma, or Kaizen.Direct experience in workflow redesign, process mapping (as‐is/to‐be), and performance measurement.Proven track record of implementing successfu
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b26ah

📌 Industrial Engineer (Bogotá)
🏢 Visa
📍 Bogotá