Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b26ey

Kaseya is the leading provider of AI‐powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.
Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Customer Operations & Success Specialist (Billing and Payments)
As a Customer Operations and Success Specialist, you will support our partners by reviewing and resolving billing, invoicing, tax, and payment related inquiries.
This role blends customer service with financial operations, requiring strong attention to detail and a foundational understanding of accounting and billing workflows.
You will work cross‐functionally with Billing, Accounting, Collections, and Sales Operations to investigate disputes, communicate outcomes clearly, and ensure an accurate and positive customer experience in a fast‐paced, integral environment.
Responsibilities
Resolve customer billing, invoicing, tax, and payment inquiries through Salesforce, email, and phone
Review invoices, credits, usage, and payment history to identify discrepancies and root cause
Apply basic accounting concepts when evaluating billing disputes
Clearly communicate resolutions and next steps to customers




Document cases accurately and elevate complex issues when needed
Partner with internal teams to resolve issues end to end
Identify recurring issues and contribute to process and documentation improvements
Required Qualifications
Bachelor's degree preferred or equivalent experience in Business, Finance, Accounting, or a related field
2+ years of experience in customer support, billing operations, or financial operations is a plus
2+ years of foundational understanding of billing, payments, credits, and basic accounting principles
Preferred Qualifications
Awareness of tax considerations such as sales tax or exemptions is a plus
Strong written and verbal communication skills
Detail oriented with strong analytical and problem‐solving abilities
Comfortable learning systems such as Salesforce, NetSuite, Power BI, and Excel
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b26ey

📌 Customer Billing & Success Specialist (Medellín)
🏢 Kaseya
📍 Medellín