Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b26g9

Empresa confidencial is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance.As part of our computer software company, you'll work with our insurance clients to help them succeed.
You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction.
Our adecuado candidate will be able to handle a high volume of customer inquiries, provide insightful product feedback, and understand the customers' needs to provide comprehensive service.ResponsibilitiesProvide exceptional customer support to payroll clients via phone, email, and chatGather, enter, organize, and manage migration and onboarding data accuratelyManage customer accounts and ensure timely onboarding through the customer success programMaintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisionsPerform initial troubleshooting and triage of customer issues,



escalating complex cases when necessaryProactively identify and resolve potential customer concerns before they escalatedDevelop and maintain expert knowledge of Hourly's software products, payroll processes, and the insurance industrySupport and process U.S.-based payroll operations with accuracy and attention to compliance requirementsCommunicate clearly, professionally, and effectively in both written and spoken English across all customer interactionsBuild strong client relationships by delivering a positive, solution-oriented customer experienceCollaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycleQualifications1+ years of experience in customer service or customer success in the insurance industryExcellent written and verbal communication skillsDemonstrated ability to work in a fast-paced environment while handling a high volume of customer inq
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b26g9

📌 Customer Success Associate (Medellín)
🏢 Importante grupo
📍 Medellín