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Job Description

Informatics Support Specialist - Bilingual

Medellín, Colombia | Full-Time | Onsite

We are seeking a detail-oriented and organized Informatics Support Specialist to support Clinical Informatics teams within a healthcare environment.

This role focuses on operational support, reporting, documentation management, and workflow optimization initiatives related to healthcare IT systems and clinical operations.

The idóneo candidate will have experience in healthcare IT support, reporting/analytics, ServiceNow ticket management, and healthcare workflows.

Exposure to Epic, EMR/EHR systems, and clinical documentation improvement initiatives is highly preferred.

Key Responsibilities:

- Support Clinical Informatics and healthcare operations teams

- Prepare KPI reports, usage metrics, and operational analytics

- Assist with ServiceNow ticket triage and workflow support

- Support documentation optimization and flowsheet reduction initiatives

- Create and maintain reports, documentation, and process materials

- Coordinate small-scale healthcare IT and informatics projects

- Collaborate with clinical, operational, and technical teams





Requirements

- 3+ years of experience in Healthcare IT Support, Clinical Informatics, or related roles

- Experience with healthcare systems, reporting, and operational analytics

- Familiarity with ServiceNow or similar ticketing platforms

- Strong written English communication and documentation skills

- Excellent organizational and problem-solving abilities

Preferred Qualifications

- Epic knowledge or Epic workflow exposure

- Experience supporting EMR/EHR systems

- Understanding of healthcare terminology and clinical workflows

- Exposure to documentation optimization or healthcare informatics initiatives

Requirements
3+ years of experience in Healthcare IT Support, Clinical Informatics, or related roles Experience with healthcare systems, reporting, and operational analytics Familiarity with ServiceNow or similar ticketing platforms Strong written English communication and documentation skills Excellent organizational and problem-solving abilities

Required Skill Profession

Computer Occupations

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