Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2kkk

**_Who we are:_**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning.

We believe that every learning opportunity is a chance for a personal breakthrough.

We are the world's lifelong learning company.

For us, learning isn't just what we do.

It's who we are.
To learn more: https://plc.pearson.com
**_Our team:_** The Global People Care team is dedicated to delivering a seamless, people-centered HR support experience for employees and managers around the world.

We combine service excellence, policy expertise, and continuous improvement to resolve complex people-related matters with accuracy, empathy, and efficiency.
**_About the Role:_**
We are looking for a Global People Care (GPC) Specialist to join our General People Care team.

In this role, you will support the resolution of complex HR questions and cases that require human expertise beyond digital self-service.

You will act as a trusted partner for employees, managers, and HR stakeholders by providing guidance on policies and processes, managing cases end to end, maintaining data quality, and helping improve the overall employee experience.
**_Key Responsibilities:_**
+ Manage complex HR inquiries and issues escalated from digital support channels, ensuring timely, accurate, and high-quality resolution.
+ Provide guidance to employees and managers on HR policies, procedures, and programs, helping ensure clarity, consistency, and compliance.
+ Own case management activities in the ticketing system, documenting interactions, tracking progress, and meeting established service levels.
+ Maintain accurate employee data in HR systems and generate reports that support compliance, analysis, and decision-making.
+ Partner closely with HR Business Partners, Payroll, Benefits,



and other teams to resolve employee matters and identify opportunities to improve HR shared services processes.
+ Provide real time HR support to U.S. population via inbound calls and support global employees through chat, delivering timely, accurate, and customer-focused assistance.
**_Required skills and experience:_**
+ Strong alignment with Pearson’s culture and values, with a customer-focused mindset and commitment to service excellence.
+ Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
+ 3–5 years of HR experience, including at least 2 years in HR Shared Services or a similar employee support environment.
+ Experience with HRIS and case management tools (such as Workday, SAP, Oracle, or ticketing platforms), strong knowledge of HR policies and processes
+ Excellent communication and problem-solving skills, high attention to detail, discretion with confidential information, and solid organization and time management capabilities.
+ Proficiency in Microsoft Office
+ A proactive and adaptable approach, and the ability to work effectively both independently and collaboratively in a fast-paced environment.
+ Private medical health plan, plus dental care extended to your economic dependents under the age of 25.
**_Check out our benefits:_**
+ Private medical health plan,



plus dental care extended to your economic dependents under the age of 25.
+ Home office support.
+ Funeral assistance.
+ Life insurance.
+ 15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave.
+ Employee assistance program.
+ Annual Bonus according to the company's policies.
#LI-TZ1
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning.

We believe that every learning opportunity is a chance for a personal breakthrough.

We are the world's lifelong learning company.

For us, learning isn't just what we do.

It's who we are.

To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify.

Employment decisions are based on qualifications, merit and business need.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
**Job:** Human Resources
**Job Family:** ENTERPRISE
**Organization:** Corporate Human Resources
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 23876

Required Skill Profession

Other General

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2kkk

📌 Specialist, People Support (Bogotá)
🏢 Pearson
📍 Bogotá