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Job Description

We are hiring a Manager, Account Management

ON SITE | Medellín, Colombia

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies.

We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth.

Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role

As the Manager, Account Management at Simpro Group, you will play a key leadership role in driving customer retention, revenue growth, and long-term client success across the region.

You will lead and develop a high-performing team of Account Managers, empowering them to build strong customer relationships while delivering measurable commercial outcomes.

This role is idóneo for an experienced leader with a strategic mindset, strong people management skills, and a passion for customer growth within SaaS environments.

Working closely with cross-functional global teams, you will help shape account strategies, improve operational processes, and ensure a consistent and high-quality customer experience aligned with Simpro’s business objectives.

Key Responsibilities

• Account Management Strategy & Growth

• Collaborate in the development and execution of Account Management strategies focused on revenue growth, customer retention, and churn reduction

• Develop customer segment strategies to maximize customer value and platform adoption

• Drive commercial initiatives that contribute to expansion opportunities and long-term account success

• Team Leadership & Development

• Lead, mentor, and empower a team of Account Managers to deliver impactful customer interactions

• Help scale and further develop the Account Management function to support business growth objectives

• Foster a strong and positive team culture through coaching, regular 1:1s,



team meetings, and performance development initiatives

• Customer Relationship Management

• Act as a senior escalation point and executive sponsor for strategic customer relationships

• Build trusted relationships with executive stakeholders and support long-term partnership development

• Advocate for customer needs while balancing business priorities and commercial outcomes

• Cross-Functional Collaboration

• Encourage and lead collaboration across Sales, Customer Success, Support, Product, and other internal teams

• Ensure alignment between departments to deliver seamless customer experiences

• Support continuous improvement initiatives and operational efficiencies across the customer lifecycle

• Performance Analysis & Operational Excellence

• Analyze customer and business data to monitor team performance and measure strategy effectiveness

• Utilize insights and metrics to drive informed decision-making and process improvements

• Promote a data-driven and process-oriented mindset across the team

Join a global leadership environment where customer success, collaboration, and strategic growth drive meaningful business impact within an international technology company.

Requirements

• Extensive experience leading Account Management, Customer Success, or Sales teams, preferably within SaaS environments

• Senior leadership experience in roles such as Head of Customer Success, Director of Account Management, or similar leadership positions

• Proven track record of owning and delivering commercial goals that drive customer growth and retention

• Strong strategic thinking skills with the ability to build and maintain business insight

• Excellent people management skills with experience developing high-performing teams

• Ability to create and maintain a strong,



collaborative, and positive team culture

• Exceptional customer relationship management skills with executive stakeholder engagement experience

• Excellent interpersonal, negotiation, conflict resolution, and influencing skills

• Strong analytical capabilities and a process-oriented mindset

• Tech-savvy professional with genuine interest in software products and technology environments

• Customer-centric mindset combined with passion for revenue growth and business impact

Benefits

- Competitive salary in Colombian pesos (COP) + Exciting Commissions

- Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage)

- Private medical insurance

- Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM.

- We take care of you at supporting your comfort and safety, as we provide transportation during the following schedules:

- Home drop-off service after late shifts ending at 2:00 AM

- Home pick-up service prior early shifts starting at 3:00 AM

- Continuous training and mentoring

- Opportunity to work with a leading global IT company

Requirements
• 2–5+ years of experience in Accounts Receivable, Collections, or Order-to-Cash processes • Experience managing international customer accounts, preferably UK and US portfolios • Strong understanding of Accounts Receivable processes, aging management, and collections strategies • Excellent written and verbal communication skills in English • Proven ability to manage account portfolios and consistently meet performance targets and KPIs • Experience working with ERP systems such as NetSuite or SAP • Familiarity with CRM platforms such as Salesforce • Strong analytical, organizational, and problem-solving skills • Ability to work independently while collaborating effectively with general teams • Detail-oriented and proactive mindset with strong time management skills

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b2ksh

📌 Manager of Account Management (Medellín)
🏢 Roca Alliances
📍 Medellín