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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Professional Services Consultant, Genesys Cloud and AI.

Role Overview

Drive the successful deployment and evolution of AI‑powered customer experience solutions that improve how organizations engage with their customers. This role focuses on designing, implementing, and optimizing Genesys Cloud solutions that enable automation,



personalization, and scalable interaction management. You will own end‑to‑end technical delivery, from architecture through continuous improvement, ensuring solutions align with both customer needs and business objectives.

Why This Role Matters

This role is key to helping organizations unlock the value of AI in their customer experience strategy. By combining Genesys Cloud with advanced AI capabilities, you will drive more efficient operations, smarter decisions, and more meaningful customer interactions at scale, while contributing directly to Genesys’ mission of transforming customer experience through innovation and empathy.

Key Responsibilities

- Deliver end-to-end implementation and optimization of Genesys Cloud solutions that enhance customer experience performance and scalability.
- Lead technical strategy and execution for complex engagements, ensuring alignment between custom

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📌 Sr. PS Consultant (Colombia)
🏢 Genesys
📍 Colombia