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Personalized Support Expert 2

The Personalized Support Expert (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Empresa confidencial products while also working and collaborating with the Technical Account Managers (TAMs). The General PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.

Responsibilities

- BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Empresa confidencial’s Product and Engineering teams.
- WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
- EMPOWER OTHERS: Collaborate with your teammates, the Empresa confidencial Product and Engineering teams including filing JIRAs to report reproducible bugs.
- RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend.

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📌 Personalized Support Expert 2 (Colombia)
🏢 Sin nombre
📍 Colombia