Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b4rhc

About the Role

LoVirtual is seeking elite bilingual talent in Cúcuta to support a market‐leading Automotive Group in Puerto Rico, which manages world‐renowned brands such as Nissan, Kia, and Infiniti.

The Mission

In this role, you will represent a legacy of automotive excellence.
We are looking for a "Problem Owner"—someone who can navigate complex inbound service cases with analytical precision, maintaining the high standards expected by premium brand customers.

Key Responsibilities

Inbound Resolution: Manage high‐stakes interactions regarding automotive services, claims, and customer guidance.

Root Cause Identification: Go beyond the symptoms to find and solve the core issue for each customer.

Tech‐Savvy Multitasking: Use specialized software (Dynamics, DDMS) while documenting interactions in real‐time with zero errors.

Emotional Resilience: Handle challenging conversations with poise, empathy, and professional authority.

Requirements





Language Skills: Full professional proficiency in English and Spanish.

Analytical Mindset: Strong logical reasoning and independent problem‐solving skills.

Experience: Previous background in high‐level Customer Service or Contact Centers is a plus.

Location: Must be available to work on‐site at our Cúcuta, Colombia facilities.

Work Schedule

Monday to Friday, 9:00AM - 6:00PM (Puerto Rico Time) / 8:00AM - 5:00PM (Colombia Time).
Benefits

Competitive Compensation: Paid in USD through reliable: Real professional development opportunities within our staffing network.

Multicultural Environment: Direct exposure to international clients in a dynamic setting.

Tipo de puesto

Jornada completa

Lugar de trabajo

Empleo presencial
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b4rhc

📌 Bilingual Customer Resolution Specialist (Cúcuta) (Norte de Santander)
🏢 LoVirtual
📍 Colombia