Tier II Technical Support Representative (QWE-522)

Tier II Technical Support Representative (QWE-522)

15 sep
|
CloudTask
|
Colombia

15 sep

CloudTask

Colombia

You are almost there! To complete your application process please fill out the form HERE or visit .cloudtask/careers



This position requires a Native level of English. Please submit your resume in English



Resumes that are not in English will not be considered.



Hojas de vida que no esten en ingles no seran consideradas



Position Overview



At CloudTask, we rely on our IT systems to help our business reach and succeed with consumers all over the world. We’re seeking an experienced Tier II Tech Support Representative who’s eager to use and grow his or her technological skills on a worldwide stage. In this role, the successful individual will assist customers with tier II support tickets within the API sector. 





Objectives of this Role



- Responsible for the support channel in Intercom together with your colleagues

- Manage incoming customer cases and technical issues, for example regarding integrations and APIs

- Recreate customer problems and troubleshoot bugs

- To understand our customers' challenges in the system and help them solve them

- Participate in customer meetings regarding API integrations

- When you feel confident in the role, there are also many opportunities to work with and lead various improvement projects



Skills and Qualifications



- Fluent in English 

- Proven work experience in IT

- Experience with API Integrations

- Professional certifications

- Industry certifications

- Ability to work under pressure and handle multiple problems simultaneously

- Effective written and verbal communication skills

- Knowledge of hardware technology and concepts

- Previous Customer Service experience



You are almost there! To complete your application process please fill out the form HERE or visit .cloudtask/careers



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